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After your purchase, everything is on your dashboard. Under "My Account" in the menu you can see your access and how long it runs.
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Describe the problem using the form above. The clearer you are, the faster we can help: what were you trying to do when it happened?
It depends on your Swedish and what you already know. The study material, Sverige i fokus, has 13 chapters. With daily practice, one to two weeks is enough for most people. More on this in our guide.